Refund Policy – WShankara.com
Last Updated: 08-11-2024
We take pride in the quality of our products and your satisfaction is important to us. Please read our refund policy below to understand what applies in case of order issues.
1. Damaged, Wrong or Mislabelled Items
If you receive a wrong, damaged, or mislabelled item:
- Email us at hello@wshankara.com within 7 days of delivery.
- Include your order number and clear photos of the issue.
- We will offer a full refund or replacement, based on your preference.
2. Returns & Exchanges
- Returns: We do not accept returns unless the item is damaged, incorrect, or mislabelled.
- Exchanges: We do not offer exchanges for size or colour. Please refer to product sizing charts before placing an order.
3. Non-Returnable Items
For hygiene and product safety, the following cannot be returned:
- Personal care items
- Customised or made-to-order products
- Gift cards
- Digital downloads or e-products
4. Refunds (If Applicable)
Once we inspect and approve your issue:
- A refund will be processed to your original payment method.
- You’ll receive an email confirmation.
- Processing time may vary based on your payment provider.
5. Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank or credit card account.
- Contact your bank or card provider (it may take time to reflect).
- Still no refund? Email us at hello@wshankara.com.
6. Gift Orders
- If the item was marked as a gift and shipped directly to you, you may receive store credit.
- If the gift was sent to the purchaser, we will refund the buyer directly.
7. Return Shipping
- If a return is approved, we will provide the shipping address.
- Unless otherwise stated, customers bear return shipping costs.
- Original shipping charges are non-refundable.
- For high-value items, we recommend using a trackable shipping service or shipping insurance.
- WShankara is not responsible for lost return shipments.
8. Contact Us
For any refund-related questions, please reach out to:
Email: hello@wshankara.com
Address: WShankara, Sector 7, Gurugram, Haryana, India – 122001